Make a Difference As a Crisis Hotline Volunteer

Through our 24/7 crisis hotlines and live chat, Long Island Crisis Center provide short-term crisis counseling, information, and referrals on a wide range of issues, including depression, suicide, self injury, eating disorders, and more.


Long Island Crisis Center volunteers are the heart of the agency – they provide the service to our clients. All you need to start is the desire to help and time to give.  You do not need any previous experience. LICC provides a free, comprehensive training program to all volunteers.

Volunteer Roles

Counselor Assistants (CAs) answer business phones and help counselors in a variety of ways. In addition interested CAs can join our community outreach team, representing LICC at area schools and community events. CAs must complete a 9-hour training course, which meets once a week for 3 weeks. This training is held every month. All volunteers must train FIRST as Counselor Assistants. This introduces you to the workings of the agency, its staff and office procedures.

Counselors answer all of the hotlines and provide online counseling and counseling to walk-in clients. As the center is widely recognized for its expertise in crisis-intervention counseling training, counselors will receive an intensive training about a variety of current issues affecting youth and families. This training consists of two consecutive weekend “marathons,” followed by 18 weekly information sessions. Concurrently, trainees do shifts with experienced counselors at their own convenience. It takes approximately nine months to complete the training. Then, once the training is complete, we require that you commit to at least 200 hours (approximately eight months at six hours a week) as a crisis counselor to repay for the amount of time invested in your training. Please understand that by undergoing counselor training, you would be committing to be involved with LICC for at least two years.

Counselor training is held two times a year: September and March.

Time Commitment

Counselor Assistants make a commitment of 3-4 hours per week. Counselors-in-training and Counselors are asked to volunteer 6 hours per week. The hours do not have to be done all at once and can be spread out over the week according to your availability. In addition, after going through the Counselor Training, counselors MUST commit to do at least 200 hours (approximately 8 months) of shift time after they have completed the counselor training.

All volunteers are expected to do a 3-4 hour weekend shift twice per year as part of their volunteer commitment.

Take the First Step

Be a part of our life-saving team!  Here’s how you can learn more about volunteering at LICC, and how to schedule your volunteer interview today:

Call Us Now

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Call our business line now to schedule your interview
(516) 826-0244

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