Make a Difference as a Crisis Hotline Volunteer

Training Begins March, 2021

Long Island Crisis Center provides free, confidential and nonjudgmental programs and services to support and empower Long Islanders at critical times in their lives. This includes our 24/7 Crisis Hotlines, as well as our online counseling platform, ChatLIVE Long Island.

Individuals reach out to the Crisis Center for many reasons, including thoughts of suicide, mental health challenges, substance use issues, relationship problems, and more. Out motto is Any Problem, Any Time, Any One.

Volunteer Training Program

Long Island Crisis Center volunteers are the heart of the Agency. They provide the hotline and counseling services to our clients. All you need to start is the desire to help and time to give.

You do not need any previous experience. LICC provides a free, comprehensive training program to all volunteers. You must be at least 18 years old to volunteer at LICC.

Due to the significant investment of time and resources that goes into training new volunteers, those who complete the training program are expected to “pay back” at least 120 hours of volunteer service to the Agency (at approximately 4 hours per week).


Hybrid Training Format

LICC’s Virtual Track Training is a hybrid program that combines Weekly Zoom Info Sessions and Self-Paced Online Learning Modules (from March to May), followed by a period of weekly hotline shifts with a one-on-one trainer/mentor (May through August.)

Here’s How to Get Started

The first step is to complete the online Volunteer Application. After submitting the form, a staff member will contact you to discuss next steps and upcoming training dates.


If you are invited to the next step of the process, you will be asked to attend a one-hour Zoom Informational Session.

Upcoming Informational Sessions

If you have any questions or concerns, please contact Joe at jwalsh@longislandcrisiscenter.org