Discover LICC

image_discoverliccOur Mission

Long Island Crisis Center provides 24/7, free, high quality, confidential and non-judgmental programs and services to support and empower Long Islanders at critical times in their lives.


Our Values

Long Island Crisis Center embraces these core values to guide its good work of providing services to all stakeholders of the community:

  • Timeliness.  People in crisis cannot wait. We respond immediately to all calls for help.
  • Integrity.  All agency activities – internal and external – are guided by the highest professional and ethical standards and infused with a rigorous commitment to excellence.
  • Respect.  All services are provided confidentially and unconditionally. We hold the utmost regard for the dignity of everyone we encounter – clients, volunteers, funders, donors, staff, colleagues and other stakeholders. This value carries across all interactions within the agency including intra-staff, board/staff and staff/volunteer communications.
  • Transparency.  Clarity, openness and accuracy are essential elements of accountability. We strive for complete transparency in all agency transactions. This includes accounting standards, financial statements, HR policies, vendor contracts, donor stewardship, resource allocations and all internal and external communications.
  • Innovation.  We are committed to providing programs and services that go where the need is greatest, utilizing the latest technology and culturally appropriate approaches to meet evolving needs and achieve high-quality, client-centered services that are true to our mission.
  • Empowerment.  We help the most marginalized and disenfranchised populations find their voice. We advocate with – and for – them. We are willing to take risks, both politically and financially, in order that all people have equal and appropriate services available.

Our History

Long Island Crisis Center (LICC), a not-for-profit, 501(c) (3) private agency, was established in 1971 and has existed since then as a 24 hours-a-day/7 days-a-week/365 days-a-year suicide prevention and crisis intervention hotline. In its forty-four years, it has grown from one hotline to seven. It is staffed round-the-clock by volunteer counselors who undergo nine months of intensive training. Annually we respond to more than 11,000 calls on our telephone hotlines, and through our online and mobile chat service, ChatLIVE Long Island™.

Pride for Youth (PFY) was established in 1993 to serve Long Island’s lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ) youth and their families. With a disproportionate number of suicide calls being received by the Crisis Center’s hotlines, it became evident that this population was at a greater risk for suicide and suicide attempts (studies indicate that they are at a four time greater risk for suicide than their straight counterparts). Today, PFY delivers a cadre of free services:  individual, family and group counseling for youth from 13 to 26 years of age; sexual health services to provide testing and education on HIV/STDs and unintended pregnancies; youth leadership opportunities; MPowerment, HIV/AIDS and Hepatitis C prevention through community outreach and education to gay/bisexual young men of color up to age 30; and PFY’s cornerstone project, The Coffeehouse, which is a weekly, Friday evening drop-in center for LGBT youth and their straight allies.

Building Healthy Lives Through Education was established in 1979 when the Crisis Center recognized the need for schools to address the issues of adolescent depression and suicide prevention.  The program delivers workshops on-site in schools to both students and professional staff.  These workshops encompass a menu of topics that respond to emerging health problems and emotional dilemas that are threatening young people and presenting challenging behaviors for classroom teachers to resolve in an academic setting.  Topics for students currently include: Suicide Awareness and Prevention; Anger Management; Understanding Self-Injury; Cyber Bullying Awareness; Understanding Homophobia; Understanding Transphobia; and Facilitating Gay/Straight Alliances.  School Faculty is offered Adolescent Suicide Prevention; Making Schools Safer f0r Lesbian, Gay, Bisexual, Transgender, and Queer/Questioning Youth (LGBTQ); Adolescent Self-Injury; and, Adolescent Eating Disorders.