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 Middle Earth Hotline was Long Island Crisis Center’s first hotline. In fact, we were first known as Middle Earth Switchboard, borrowing from J.R.R. Tolkein’s name for a land safe for young people. Like all our hotlines, this service is free, anonymous, confidential and open 24/7. Crisis intervention and suicide prevention counseling are available; counselors also provide information and referrals.

Middle Earth Hotline’s Information and Referrals System contains more than 1,000 referrals that have been individually researched and personally visited by our referrals coordinator. This is a tremendous resource that connects Long Islanders in need with available human services.

 Depression, loneliness, grief, and other personal crises can be overwhelming, but there is help!  The Senior Connection Helpline — in partnership with the Town of Hempstead — is a 24/7 helpline that will assist Senior Citizens through short-term counseling, support, and resources.

With the second highest missing child rate in New York, Long Island needs services that address the issues of runaway and street-involved youth.

The 24/7 Runaway Hotline provides crisis intervention counseling and emergency housing assistance for runaway, homeless, “throwaway” and maltreated youth.

Runaway youth come from all racial, ethnic and socio-economic backgrounds. Many come from unhealthy home environments.  Others feel alienated from their families and find it difficult to talk about important issues. Reaching out and breaking the silence is the first step toward finding a safe alternative.

Long Island Crisis Center, in partnership with the AMT Children of Hope Foundation, responds 24/7 to calls from pregnant women and those who have just given birth who wish to give up their newborns under the Safe Haven law (New York State, July, 2000). Counselors provide free, anonymous and confidential counseling, information and referrals.

In partnership with the Town of Huntington Youth Bureau, Long Island Crisis Center counselors provide free, confidential crisis intervention counseling 24/7 for Huntington Township residents. This hotline also answers evening and weekend calls for Huntington Sanctuary, a counseling agency for runaway youth.

One of the first agencies certified by the American Association of Suicidology, Long Island Crisis Center answers these toll-free hotlines 24/7 for Long Island residents. We also serve as back up for national calls to these lifesaving lines.

Long Island Crisis Center is also one of a few national agencies to have a Suicide Outreach Program. Teams of specially trained counselors place calls to clients who have been assessed as being in danger of harming themselves. Through discrete, confidential conversation these clients receive support and information to help through critical times.

Recognized as Nassau County’s primary crisis intervention hotline, LICC has joined forces with the Long Island Railroad to provide suicide prevention services on a dedicated telephone hotline that is advertised at LIRR train stations and platforms for callers who are in emotional distress or feeling suicidal. Callers connect with trained counselors who can provide immediate assistance and referral to support services or emergency intervention.

516-227-TALK is a collaborative venture between the Nassau County Department of Human Services, Office of Mental Health, Chemical Dependency and Developmental Disabilities Services and Long Island Crisis Center.  It serves residents who struggle with mental illness and/or substance use disorders, providing short-term crisis intervention counseling and support.

All calls are confidential and are answered weekdays from 9:00 a.m. to 5:00 p.m. by County behavioral health professionals. Long Island Crisis Center’s highly-trained crisis intervention counselors answer the Helpline after 5PM and on weekends and holidays.  The helpline will guarantee that clients struggling with mental health and/or substance abuse issues can get support and direction when they decide they are ready – any time – day or night.

The Crisis Center is also proud to announce its partnership with Central Nassau Guidance and Counseling Services’ Stability at Home Project.  It provides short-term intervention through in-home crisis de-escalation and prevention services to adults with serious mental illness, resulting in a higher standard of living for these individuals.

Long Island Crisis Center’s trained crisis intervention counselors are answering this dedicated hotline during non-business hours so that program clients can speak to a caring, supportive counselor any time and, if necessary, be routed immediately to a crisis response team.  This access provides very strong services as a needed alternative to emergency rooms and inpatient psychiatric care.